![]() ![]() ![]() So it is understandable that New York City Transit - the largest arm of the authority - proudly noted today that its online Trip Planner tool had received a vowed to improve its communications with customers and send out e-mail messages about service disruptions, In response to withering criticism, the M.T.A. Web site was temporarily bereft of up-to-date service information. Less than two months later, when crippling thunderstorms flooded and nearly shut down the subway system, the M.T.A. During a brief blackout in parts of Manhattan and the Bronx last June, the M.T.A. Web site is not known for being particularly cutting edge. “This one change means that TripPlanner+ moves from being essentially a static service that lets customers plan trips in an idealized abstract universe to one that understands and acknowledges how our system is working in real time,” said Paul Fleuranges, Senior Director for Corporate and Internal Communications.The Metropolitan Transportation Authority has won an award for an online tool. The planner will inform riders of the best alternative routes to avoid delays. Under the revised “TripPlanner,” riders will be told if the fastest way to get to their destination occurs on a line that is experiencing delays or other service-related issues at the time of the request. The MTA also tweaked its “TripPlanner+” function to take service disruptions into account. To find the alerts, click on the “Transparency” tab on MTA.info, then click “Email/Text Message Alert Archive.” The archive also includes the exact date and time of the alerts - which are issued via text and email - down to the hundredth of a second.īefore today, the only way to access that type of info was to subscribe to the MTA’s alert service and save all of the messages. The agency uploaded more than 58,600 alerts for subways, buses, LIRR, Metro-North, and bridges and tunnels on its Web site. The MTA today announced it has launched a comprehensive digital archive - searchable by date and time - of all service alerts issued since October 2008. ![]()
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